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Shipping

All orders over $100 are shipping free.

Applies to USA CUSTOMERS only.

PROCESSING TIME

Most orders that are processed within 2-3 days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time.

CREDIT CARDS

We accept:
Visa
Master Card
American Express
Discover
also:
PayPal
personal checks payable to PolStore

When paying with a Credit Card, you authorize PolStore to charge your credit card for the total amount of your order including shipping and any applicable sales taxes. Your credit card will be charged when order is processed.

SHIPPING

NO Shipping Charges Refunded!
Once a package has been sent, under no circumstances will the shipping charges be refunded.

SHIPPING METHOD

USPS Priority Mail 2-5 days delivery.

WRONG ADDRESS, STOLEN PACKAGES & UNCLAIMED SHIPMENT

Wrong Address: If USPS fail to deliver a package because the address provided by the customer is wrong or incomplete, the customer will need to pay the shipping charges again to get the package resent. Stolen Package: Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make the arrangements to secure the package. If the package is stolen, PolStore, Inc. will not be held responsible, and will not replace the package. Unclaimed Shipment: if a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package resent.

RETURNS

Please, contact us before returning any item to us. You can return undamaged or unopened item you do not like. When planning to return cosmetics, ONLY UNOPENED packages will be accepted for a refund. REMEMBER, shipping costs are not refundable. Do Not Send us a package without contacting us first!

INTERNATIONAL CUSTOMERS

We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance.

INTERNATIONAL SHIPPING OPTIONS

International Priority Mail deliveries take 6-10 Business Days to most countries and includes tracking number.

First Class International Mail can weigh up to 4lbs only and deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times. Tracking Number is not included.

Please Note! Once an international package leaves our facility, PolStore assumes no responsibility for its delivery. We have no control over the international carriers, and will not refund for products lost or damaged during transit.

LOCAL TAXES & CUSTOM DUTIES

Customers, not PolStore, Inc. are responsible for any local taxes or customs duties which may arise.

RETURNS

Please, contact us before returning any item to us. You can return undamaged or unopened item you do not like. When planning to return cosmetics, ONLY UNOPENED packages will be accepted for a refund. REMEMBER, shipping costs are not refundable. Do Not Send us a package without contacting us first!

CONTACT US

Hours of operation, Monday - Friday 9 am - 5 pm EST.

Pol Store, Inc.
291 Wardwell Ave
Staten Island, NY 10314

tel: 718-757-8740
email: info@polstore.com
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