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US CUSTOMERS
PROCESSING TIME
Most orders that are in stock are processed
within 2-3 days, except during peak seasons (such as Christmas, Easter, etc...) when it may take up to 5 days. Processing time does not include shipping time.
CREDIT CARDS
We accept:
Visa
Master Card
American Express
also:
PayPal
personal checks payable to PolStore
When paying with a Credit Card, you authorize PolStore to charge your credit card for the total amount of
your order including shipping and any applicable sales taxes. Your credit card will be charged when order is processed.
SHIPPING
NO Shipping Charges Refunded!
Once a package has been sent, under no circumstances will the shipping charges be refunded.
SHIPPING METHOD
USPS Priority Mail 2-5 days delivery
SHIPPING PRICES
Merchandise Total Shipping Price
$0.01 - $20.00 $6.95
$20.01 - $35.00 $8.95
$35.01 - $65.00 $9.95
$65.01 - $95.00 $12.95
$95.01 - $125.00 $14.95
$125.01 - $155.00 $16.95
$155.01 - $200.00 $18.95
$200.01 an up $free
Alaska, Hawaii & Puerto Rico
All orders ship to Alaska, Hawaii & Puerto Rico will be charged an additional $6.00 when shipped by USPS Priority mail or USPS First Class Mail.
WRONG ADDRESS, STOLEN PACKAGES & UNCLAIMED SHIPMENT
Wrong Address:
If USPS fail to deliver a package because the address provided by the customer is wrong or incomplete, the customer will need to pay the shipping charges again to get the package resent.
Stolen Package:
Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make the arrangements to secure the package. If the package is stolen, PolStore, Inc. will not be held responsible, and will not replace the package.
Unclaimed Shipment: if a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package resent.
BROKEN ITEMS
We
do our best to package all products carefully and anything we send is in perfect condition. While we appreciate every order, we cannot take responsibility for a product’s safe arrival. Please, make sure
you add $2.30 insurance to your order when items you have ordered are breakable.
RETURNS
Please, contact us before returning any item to us. You can return undamaged or unopened item you do
not like. When planning to return cosmetics or food, ONLY UNOPENED packages will be accepted for a refund. REMEMBER, shipping costs are not refundable.
Do Not Send us a package without contacting us first!
INTERNATIONAL CUSTOMERS
We ship worldwide. Our delivery charges are based on package weight, size, country of destination, and do not include insurance.
INTERNATIONAL SHIPPING OPTIONS
All packages are sent by International Priority Mail (6-10 Business Days) to most countries.
Europe: Asia / Australia: Canada:
under 1lb - $24.00 under 1 lb - $24.00 under 1 lb - $19.00
1-2 lbs - $30.00 1 - 3 lbs - $37.50 2 lbs - $22.00
3 lbs - $32.00 4 - 5 lbs - $45.00 3 lbs - $25.00
4 lbs - $38.00 6 - 7 lbs - $55.20 4 lbs - $28.00
5 lbs - $41.00 8 - 10 lbs - $69.00 5 lbs - $31.20
6 lbs - $44.00 6 lbs - $34.00
7 lbs - $47.00 7 lbs - $3700
8 - 10 lbs - $56.00 8-10 lbs - $40.70
Please Note!
Once an international package leaves our facility, PolStore assumes no responsibility for its delivery. We have no control over the international carriers, and will not refund for products lost or damaged during transit.
LOCAL TAXES & CUSTOM DUTIES
Customers, not PolStore, Inc. are responsible for any local taxes or customs duties which may arise.
BROKEN ITEMS
We do our best to
package all products carefully and anything we send is in perfect condition. While we appreciate every order, we cannot take responsibility for a product’s safe arrival. Please, make sure you add $2.30
insurance to your order when items you have ordered are breakable.
RETURNS
Please, contact us before returning any item to us. You can return undamaged or unopened item you do not like. When
planning to return cosmetics or food, ONLY UNOPENED packages will be accepted for a refund. REMEMBER, shipping costs are not refundable.
Do Not Send us a package without contacting us first!
CONTACT US
Hours of operation, Monday - Friday 9 am - 5 pm EST.
PolStore
291 Wardwell Avenue
Staten Island, NY 10314
tel: 718-720-2312
fax: 718-720-2372
email: info@polstore.com
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